Refund policy

Elitore Concierge fees fall into two categories: planning/concierge fees paid to us, and third-party inventory (stays, flights, experiences, transfers) paid through us on your behalf. Refund eligibility differs between the two.

Before work has begun — fully refundable if you cancel within 48 hours of engaging us and before any research or supplier outreach has begun on your behalf.

After research has begun — a proportional deduction is retained to cover the concierge time already spent on your itinerary. The remaining balance is refunded within 7 business days.

After the itinerary has been delivered — planning fees are non-refundable, as the intellectual work has been delivered. You are, of course, free to walk away from any supplier bookings that have not yet been confirmed.

Refunds for stays, flights, ground transport, guides and experiences are governed by the underlying supplier's cancellation policy — the policy that was disclosed to you in writing before you committed. We will pursue the maximum refund the supplier's terms allow on your behalf and pass the recovered amount to you in full, minus any non-refundable deposits already committed.

Where a supplier operates a strict non-refundable rate we will always tell you before you commit, and offer a more flexible alternative wherever one exists.

If your travel is disrupted by circumstances outside anyone's control — natural events, medical emergencies, government restrictions, airline collapse — we will work with each supplier to obtain a full refund, credit, or postponement. Our concierge fee for the additional coordination work in such circumstances is waived.

We strongly recommend travel insurance for any journey; we can recommend providers on request.

Refunds are returned to the original payment method through Razorpay. Once approved, they are typically visible on your statement within 5–10 business days depending on your bank.

Write to concierge@elitoreconcierge.com or reply to the concierge who is already helping you. Include your booking reference and a short note about why you are cancelling. We will respond within one business day.

If you believe a refund decision is unfair, please write to legal@elitoreconcierge.com and we will escalate the case for internal review. Nothing in this policy limits your statutory consumer rights.